Thoughts

Lessons from Energy Efficiency Advisors: Getting Homeowners Onboard with Home Performance

Homeowners are often aware of the different problems they experience in their homes: uncomfortable rooms, high utility bills, poor indoor air quality, etc. However, homeowners are generally unfamiliar with the concept of Home Performance, the Whole House approach, and how energy efficiency upgrades can address these concerns. We regularly hear these stories and find that by listening, asking the right questions, educating, and providing guidance, we can help homeowners feel comfortable with a whole home approach and help them address their concerns.

Populus, LLC administers the Home Upgrade Advisor service for the Bay Area Regional...

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Populus CEO Laura Hutchings to Present at the 8th Annual Rocky Mountain Utility Efficiency Exchange

The Rocky Mountain Utility Efficiency Exchange is a networking and professional development forum for about 100 utility and government organization staff as well as trade allies who provide products and services to support utility customer programs. The conference will provide general and breakout session interaction as well as networking opportunities. The general, breakout and poster sessions will explore case study best practices and lessons learned from those who develop, implement, and evaluate utility customer programs related to energy/water efficiency, renewable energy, demand response, and key account customer management. This year's event is coming up September 24-26, 2014 in Aspen, Colorado.   Populus CEO...
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The Cost of Customer Service

By David Siddiqui, Populus, LLC At Populus, customer service is a core element of our work and our culture. By design, incorporating energy advising into energy efficiency programs streamlines the customer experience and offers property owners an independent expert watching out for their best interests. Furthermore, the ongoing follow-up creates the opportunity to build genuine relationships with real people. What does it take to maintain excellence in customer service? For starters, it helps to have forward-thinking clients that prioritize customer service, and we are fortunate that all of our clients fit that description. (Achieving high customer satisfaction will be important for utilities...
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Austin Plans to Keep Its Cool

Texas City Builds Framework for Taking on Climate Change When it comes to sustainability, Austin, Texas has a reputation for staying ahead of the curve. From developing the first municipal green building policy, which served as a model for LEED, to creating what could be the nation's first eco-industrial park exclusively for recycling and reuse companies, this “world headquarters of the armadillo,” is an innovative city where smart growth has been a cornerstone of a bustling economy for decades. Chief Sustainability Officer Lucia Athens said the city of Austin got its wake-up call in the early 1990s when...
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Behavior Energy and Climate Change Conference coming to Washington, DC in December 2014

The Behavior, Energy and Climate Change (BECC) Conference is the premier event focusing on understanding individual and organizational behavior and decision-making related to energy usage, greenhouse gas emissions, climate change, and sustainability. BECC 2014 will build on the overwhelming success of previous BECC conferences, at which 700 participants will discuss innovative policy and program strategies, share important research findings, and engage in building dynamic new networks and collaborations. BECC brings together a range of academics, practitioners, and policy-makers from a variety of fields engaged in energy and climate efforts in order to provide the latest and most relevant behavioral research, best...
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